Important!

We’re currently experiencing an issue with one of our upstream network providers, which is impacting some NBN services. Test link Our teams are actively working with the provider to resolve this as quickly as possible. We apologise for the inconvenience and appreciate your patience.

 

Category: CommBank and CommBank Yello
Last updated: Wednesday, 1 April 2026

What information does ConnectID share?

ConnectID® only shares the information needed to verify your identity for that specific interaction, and only with your consent. You’ll always see what information is being requested before anything is shared.

The information requested depends on whether you’re a CommBank or non-CommBank customer.

For CommBank customers: First name, last name, date of birth, mobile number, residential address, CommBank Yello tier 

For non-CommBank customers: First name, last name, date of birth, mobile number, residential address

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