Important!

We’re currently experiencing an issue with one of our upstream network providers, which is impacting some NBN services. Test link Our teams are actively working with the provider to resolve this as quickly as possible. We apologise for the inconvenience and appreciate your patience.

 

Category: Billing and Support
Last updated: Thursday, 27 November 2025

What do I do if I am experiencing technical issues or need customer support?

If you are experiencing technical issues or need customer support, please visit the contact us page to get in touch with our team.

More offers customers the following Technical Support hours: 24 hours, 7 days a week (excluding public holidays) and our General Support hours are as follows:

  • 8:30am - 7pm (Weekdays) AEST
  • 9am - 6pm (Weekends) AEST

You can also use the live chat button at the bottom right corner of the more website.

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