Important!

We’re currently experiencing an issue with one of our upstream network providers, which is impacting some NBN services. Test link Our teams are actively working with the provider to resolve this as quickly as possible. We apologise for the inconvenience and appreciate your patience.

 

Category: Mobile
Last updated: Thursday, 11 December 2025

What do I do during a mobile outage?

During an unplanned or planned mobile outage affecting the Telstra Wholesale Mobile Network, if you still need to make mobile calls you can:

  1. Use Wi-Fi calling (if you have a Wifi connection and Wi-Fi calling enabled device). For more information on how to use Wi-Fi calling see our FAQ.

  2. Use a free public payphone. You can find a payphone near you here

  3. Use a landline phone over broadband.
During an unplanned or planned mobile outage affecting our systems we ask for your patience. You will be unable to manage or make changes to your mobile service(s) in the Self Care Portal or through a Customer Service team member and will have to wait till the systems outage is resolved. 

For the latest information, visit Telstra Outages for real-time updates on what’s happening, estimated fix times, and when services are expected to be back up.
 

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