Important!

We’re currently experiencing an issue with one of our upstream network providers, which is impacting some NBN services. Test link Our teams are actively working with the provider to resolve this as quickly as possible. We apologise for the inconvenience and appreciate your patience.

 

Category: CommBank and CommBank Yello
Last updated: Wednesday, 1 April 2026

Is using ConnectID optional?

If you’re signing up to our exclusive CommBank customer offer: You’ll need to sign up to More and verify your identity using ConnectID® via the CommBank app. This is how we confirm your eligibility for the offer. If you’re not signing up to our exclusive CommBank customer offer: ConnectID is optional. If you are signing up to mobile, you can choose to verify your identity using ConnectID with one of the Identity Providers: CommBank, ANZ Plus, NAB or Westpac, or simply continue with our standard document-based identity check instead.

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