Important!

We’re currently experiencing an issue with one of our upstream network providers, which is impacting some NBN services. Test link Our teams are actively working with the provider to resolve this as quickly as possible. We apologise for the inconvenience and appreciate your patience.

 

Category: Internet
Last updated: Tuesday, 30 September 2025

Is there a service cancellation fee?

All our residential plans are available with a no lock-in contract. There is no cancellation fee for residential customers, and you can cancel your contract at any time before the end of your current billing period. However, you will not receive a refund or credit for any unused days of the current billing period of your plan that fall after your cancellation date.

Business customers have the option of 24-month contract or no lock-in contract for nbn® and phone plans. Mobile plans for business customers are offered with no lock-in contracts. Cancellation fees apply if exiting a 24-month contract early. 

Internet FAQs

Whether you need information on plans, installation, troubleshooting, or upgrades, you'll find comprehensive answers here.

Find all the information you need to get your More nbn service up and running.

Contact our team

Get in touch, your way.

Find articles to help answer your questions.

  • Total One Off   $0.00
  • Total Monthly   $0.00
  • Total Today   $0.00