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We’re currently experiencing an issue with one of our upstream network providers, which is impacting some NBN services. Test link Our teams are actively working with the provider to resolve this as quickly as possible. We apologise for the inconvenience and appreciate your patience.

 

Category: CommBank and CommBank Yello
Last updated: Friday, 25 April 2025

I received a SIM pack in a CommBank branch, but I already have a More account. What do I do next?

You’ll still need to go through the checkout to select and purchase your new mobile SIM plan. You can select your SIM plan here. 

During the checkout, you will be prompted to login to your More account. Once you have logged into your account and completed your purchase, your new SIM plan will be linked to your existing More account.

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