Important!

We’re currently experiencing an issue with one of our upstream network providers, which is impacting some NBN services. Test link Our teams are actively working with the provider to resolve this as quickly as possible. We apologise for the inconvenience and appreciate your patience.

 

Category: Billing and Support
Last updated: Tuesday, 29 July 2025

How to understand your NBN & Mobile bill

Need help understanding your More Bill? We've got you covered! 

Our handy guide below and also a downloadable copy?here, offers a clear, step-by-step breakdown of each section of your More bill, making it a breeze to understand your charges, payments, and account details. 
 
 
 
If after reviewing this guide you need some additional assistance, please reach out to our Customer Service team here.

 

Billing and Support FAQs

Got questions about billing, payments, support, account management, online safety, or offers? Find all the answers you need here!

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