Important!

We’re currently experiencing an issue with one of our upstream network providers, which is impacting some NBN services. Test link Our teams are actively working with the provider to resolve this as quickly as possible. We apologise for the inconvenience and appreciate your patience.

 

Category: Billing and Support
Last updated: Friday, 30 January 2026

How do I update my carrier settings on my iPhone?

To update your iPhone 8, 8 Plus and X to ensure emergency calls work reliably:

  • Connect your impacted iPhone to Wi-Fi
  • Tap Settings > General > About
  • Accept the carrier settings update by tapping “OK”
  • Confirm the update installed by going to Settings > General > About and make sure it says “Telstra 54.1” next to Service Provider
  • If the Service Provider version does not show “Telstra 54.1” check you’re connected to Wi-Fi and repeat the steps above.

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