Important!

We’re currently experiencing an issue with one of our upstream network providers, which is impacting some NBN services. Test link Our teams are actively working with the provider to resolve this as quickly as possible. We apologise for the inconvenience and appreciate your patience.

 

Category: Internet
Last updated: Thursday, 24 April 2025

How do I provide my AVC ID?

During checkout, you will be asked to provide your nbn® service’s AVC ID. If you are unsure where to locate it, please review this helpful article.

If you still cannot find your AVC ID, you can choose the ‘Provide later’ option during checkout to proceed with your order. Your order will be on hold until you provide your AVC ID. To submit your AVC ID after placing your order, log in to the Self Care Portal, refer to the alert on your dashboard, and select ‘Provide AVC ID’. 

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