Important!

We’re currently experiencing an issue with one of our upstream network providers, which is impacting some NBN services. Test link Our teams are actively working with the provider to resolve this as quickly as possible. We apologise for the inconvenience and appreciate your patience.

 

Category: Internet
Last updated: Thursday, 11 September 2025

How do I power cycle my modem?

If you're experiencing internet connection problems, we recommend power cycling your Wi-Fi router. Follow these steps:

  1. Unplug the power cord from the back of the Wi-Fi router. Ensure all the lights on the Wi-Fi router are off.
  2. Wait for a full minute before plugging the power cord back into the Wi-Fi router.
  3. Once plugged in, wait for the power, phone, and internet lights to turn green.

Now, try using your Wi-Fi connected devices to check if your internet service is working properly.

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