Important!

We’re currently experiencing an issue with one of our upstream network providers, which is impacting some NBN services. Test link Our teams are actively working with the provider to resolve this as quickly as possible. We apologise for the inconvenience and appreciate your patience.

 

Category: CommBank and CommBank Yello
Last updated: Wednesday, 1 April 2026

Do I need to download a new app or create an account to use ConnectID?

No. ConnectID® uses your existing banking app or secure online banking login, so there’s no new app to download or account to create. Just make sure your online banking is already set up before you start. If you’re a CommBank customer, you’ll need the CommBank app installed and ready to use, as this is where you’ll complete the ConnectID verification.

Contact our team

Get in touch, your way.

Find articles to help answer your questions.

  • Total One Off   $0.00
  • Total Monthly   $0.00
  • Total Today   $0.00